How can we help?
A real person answers, every day from 09:30 to 18:00 South African time. Tell us what's happening and we'll take it from there.
Support hours: Monday to Sunday, 09:30–18:00 SAST
WhatsApp us
The fastest way to reach the team, for anything from a quick question to an urgent problem.
Open WhatsAppEmail support
Best for detailed requests, invoices and anything with attachments.
Book a call
Talk it through with us on a free call: new features, changes to your plan or a walkthrough of your system.
Book a timeReport an issue
Fill this in and we'll open WhatsApp with your message ready to send, so nothing important gets left out.
When you'll hear back
Our targets for acknowledging your request during support hours. Full details are in our Service Level Agreement.
Requests that arrive outside support hours are picked up at the start of the next support period.
Common questions
Quick answers. If yours isn't here, message us.
I can't sign in to my client portal
Check you're using the email address you signed up with on the login page. If you still can't get in, message us on WhatsApp and we'll help you get back in.
How do I request a change to my website or system?
Send us the details on WhatsApp or email. Changes within your agreed scope are handled under your plan. Bigger changes or new features get a clear quote first. We never charge for extra work without your approval.
When am I billed?
Your first payment is the once-off setup fee. The monthly price starts the month after and is billed on your selected billing cycle. All prices and fees are confirmed before you commit. See Pricing and Payments.
What if I'm not happy with the service?
Eligible services are covered by our 90-Day Confidence Guarantee. Send us a written request within 90 days of your go-live date. We'll review it, fix what we can, and where that isn't enough offer a partial refund, credits or both. Read the full guarantee.
How do I cancel?
Plans run month to month. Let us know in writing with 30 days' notice and we'll confirm the date your service ends.
The AI gave a customer a wrong answer. What now?
Send us the conversation (a screenshot is fine). We'll correct the information the assistant uses and check similar questions. AI answers can occasionally be wrong, so important decisions should always be reviewed by a person.
Is my data safe?
We handle personal information in line with South Africa's POPIA and only use it for the agreed purposes. Keep your login details private, and tell us immediately if you think an account has been accessed by someone else.