Terms of Service

01Acceptance of Terms

By purchasing, subscribing to or using a Qvikey service, you acknowledge that you have had the opportunity to review and agree to these Terms, together with the applicable Service Level Agreement, Privacy Policy and service-specific agreement.

These documents collectively govern your relationship with Qvikey.

If you do not agree with these Terms, you should not proceed with the relevant purchase or service activation.

02Our Services

Qvikey provides digital and technology-based solutions, which may include:

• Website design and development.
• Artificial intelligence solutions and AI agents.
• Business automation and workflow systems.
• CRM platforms and business management tools.
• Custom software and digital platforms.
• API integrations and third-party connections.
• Hosting, deployment, maintenance and technical support.
• Other digital services and technology solutions.

Each purchase is governed by its specific package description, quotation, proposal or order form.

Qvikey will make the included deliverables, features, usage allowances and applicable fees clear before the client commits to a purchase.

03Quality and Delivery Commitment

We take pride in the quality of the solutions we deliver.

Qvikey commits to:

• Performing agreed work with reasonable care and professional skill.
• Following the agreed project scope.
• Working towards agreed delivery milestones.
• Conducting appropriate checks before handing over deliverables.
• Communicating material project developments.
• Addressing verified issues within our responsibility.

Project timelines may depend on client approvals, required information, third-party dependencies and changes requested during development.

Where circumstances affect an agreed delivery date, Qvikey will communicate the situation and provide an updated timeline as reasonably practicable.

04Pricing and Payments

All applicable prices, setup fees, subscriptions, usage charges and additional costs will be communicated through the relevant package, quotation or order form.

Unless otherwise agreed:

• Setup fees are payable before project commencement.
• Monthly subscriptions are payable according to the selected billing cycle.
• Additional services require prior agreement.
• Usage beyond included allowances may incur additional charges, which must be disclosed before being incurred.
• Overdue accounts may be subject to appropriate service restrictions following reasonable notice and subject to applicable law.

Qvikey will not intentionally introduce undisclosed charges for agreed services.

05Changes and Additional Work

We understand that business requirements can evolve.

Clients may request modifications, improvements or additional features during a project.

Requests within the agreed scope will be handled in accordance with the original agreement.

Substantial changes, additional functionality or work outside the original scope may require a revised quotation, additional fees or adjusted delivery timelines.

No additional charge should be incurred without the client's approval.

06Client Responsibilities

To ensure successful delivery, clients agree to:

• Provide accurate information and required materials.
• Supply necessary approvals and account access.
• Maintain the security of their login credentials.
• Ensure that supplied content and materials may lawfully be used.
• Review important deliverables and provide feedback.
• Use Qvikey services responsibly and lawfully.

Delays caused by missing information, approvals or client-side dependencies may affect project timelines.

07Third-Party Platforms

Some Qvikey solutions rely on independent services, including hosting providers, AI platforms, APIs, domain registrars, messaging platforms and payment providers.

Qvikey will make reasonable efforts to select, configure and maintain suitable integrations.

External providers remain independently responsible for their own services, availability, pricing and policies.

Where an external disruption affects a Qvikey solution, we will make reasonable efforts to investigate, communicate and identify an appropriate alternative or resolution.

Applicable third-party subscription fees and licences may be separate from Qvikey's charges.

08Artificial Intelligence and Automated Systems

Qvikey's AI-powered services are designed to assist businesses with digital operations, information processing and automation.

AI-generated outputs may occasionally contain inaccuracies or require human review.

Clients remain responsible for reviewing important outputs and decisions, particularly those affecting finances, customers, employment, legal matters or other significant business activities.

Unless expressly agreed in writing, Qvikey does not guarantee specific sales figures, customer numbers, revenue, profits or business growth.

09Intellectual Property

Clients retain rights to materials they supply, subject to applicable third-party rights.

Qvikey retains ownership of its pre-existing technology, reusable components, internal systems, software frameworks, templates, tools and development methods.

Custom deliverables and any associated ownership or licensing arrangements will be specified in the relevant project agreement.

Third-party software and services remain subject to their respective licences and terms.

Payment for a project does not automatically transfer ownership of Qvikey's underlying platform or reusable technology.

10Qvikey 90-Day Confidence Guarantee

Qvikey provides a 90-Day Confidence Guarantee on all eligible services, including once-off projects, custom development, websites, AI solutions, automations, integrations and recurring services.

The guarantee begins on the applicable service activation, initial delivery or go-live date.

A client who is dissatisfied with an eligible service may submit a written request for review within 90 calendar days of the applicable start date.

The review may consider:

• The original agreed scope.
• The quality and completeness of delivery.
• Reported technical or performance issues.
• Work completed and outstanding.
• Usage and credit consumption, where applicable.
• Remaining prepaid service value.
• Relevant non-recoverable third-party costs.

Where an issue is reasonably capable of correction, Qvikey may first offer corrective work or an alternative solution.

Following the review, appropriate compensation may include:

• A partial refund.
• Qvikey service credits.
• Corrective work or improvements.
• A combination of these options.

Any refund assessment will be proportionate to the circumstances, the services delivered, the remaining eligible value and the nature of the reported issue.

Qvikey will explain the outcome and the basis of any compensation offered.

We aim to complete an initial compensation assessment within five business days of receiving the information reasonably necessary to assess the claim.

This guarantee is an additional service benefit and does not replace or restrict any statutory refund, cancellation or other rights available to clients under applicable law.

11Qvikey Credits and Rewards

Qvikey may issue credits or reward points as part of promotions, compensation arrangements or service packages.

Unless expressly stated otherwise, credits:

• Are intended for eligible Qvikey services.
• Have no cash or withdrawal value.
• Are not transferable between unrelated accounts.
• Are subject to applicable usage and expiry conditions.
• Cannot be exchanged for cash unless required by law.

Any applicable credit value, expiry date and usage restrictions will be communicated when credits are issued.

12Service Availability and Support

Qvikey aims to provide dependable service availability and responsive support.

Support availability, acknowledgement targets, maintenance arrangements and service-level commitments are set out in the applicable Service Level Agreement.

Some services depend on independent infrastructure and external platforms. Qvikey will make reasonable efforts to manage these dependencies and address disruptions within its control.

13Privacy and Data Protection

Qvikey respects the privacy and confidentiality of client information.

Personal information will be handled in accordance with Qvikey's Privacy Policy and applicable data protection legislation, including POPIA.

Where Qvikey processes personal information on behalf of a client, additional data processing terms may apply.

Clients are responsible for ensuring that information supplied to Qvikey may lawfully be processed for the agreed purposes.

14Limitation of Liability

Qvikey aims to provide high-quality services and will exercise reasonable care and skill in performing its agreed obligations.

To the extent permitted by applicable law, Qvikey is not responsible for losses caused by circumstances outside its reasonable control, including independent third-party outages, client misuse, inaccurate client-supplied information, external infrastructure failures or unauthorised modifications.

To the extent legally permitted, Qvikey excludes liability for indirect or consequential losses, including loss of anticipated profits, opportunities, savings or goodwill.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.

Nothing in these Terms removes mandatory consumer protections or statutory remedies.

15Suspension and Termination

Qvikey may restrict or suspend services where reasonably necessary to address serious security concerns, unlawful activity, material breaches, abuse or overdue payments, subject to applicable law.

Where reasonably practicable, the client will receive notice and an opportunity to resolve the issue.

Clients may cancel services in accordance with their applicable subscription terms, order form and legal rights.

Any outstanding obligations accrued before termination remain subject to the applicable agreement and law.

16Changes to These Terms

Qvikey may update these Terms to reflect changes in its services, technology, business operations or legal requirements.

Material changes will be communicated appropriately.

Changes will not retrospectively remove rights already accrued or override mandatory legal protections.

17Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will first be approached through reasonable communication and an attempt at amicable resolution, without restricting either party's lawful right to approach a competent court or relevant statutory body.

18Contact

For questions, concerns, service requests or complaints, clients may contact Qvikey through the official Help & Support channels listed on our website.

Qvikey — Built with purpose. Delivered with precision.